marbles Casino & Sportsbook Terms

We at marbles operate a regulated gaming and sportsbook platform serving users across supported jurisdictions. Our Terms set out the conditions under which you access and use our platform—account opening, deposits and withdrawals, game play, dispute resolution, and our relationship with you as a user. We require that you read these Terms fully before registering.

When you open a marbles account, you agree to our Terms in full. We support payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks (mobile banking, local payment, online payment, e-wallet). Our services are available only where local law permits; users are responsible for verifying compliance with their own jurisdiction's applicable regulations.

This document outlines your rights and obligations on marbles, how we handle disputes, and what we expect from users of our platform.

Account opening and eligibility on marbles

When you register on marbles, you must provide accurate personal information, including your legal name, date of birth, email address, phone number, and home address. We use this information to verify your identity and comply with our anti-money-laundering and anti-fraud obligations. You confirm that you are legally permitted to access and use our platform in your jurisdiction.

We undertake KYC (Know Your Customer) verification for all accounts. Before your first withdrawal, you must upload a government-issued ID (passport, driver's licence, or national ID card) and proof of residence (utility bill, rental agreement, or recent bank statement). Our compliance team reviews these documents and confirms your eligibility within one business day. If we cannot verify your details, we reserve the right to suspend your account pending resolution.

Your marbles account is personal to you. You may not transfer your account to another person, share your login credentials, or permit third parties to control your account. We reserve the right to close accounts that we believe are being used in breach of this condition or in violation of applicable law.

Deposits, withdrawals, and our marbles wallet

We accept deposits through nine payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits typically arrive within subject to verification. Your marbles wallet balance updates in real time as you play our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, badminton, MotoGP, esports).

Withdrawals are processed back to your original deposit method. If you funded via mobile banking, your withdrawal goes to local payment. If you used online payment, funds return to your e-wallet account. We do not permit cross-method withdrawals. Processing typically takes one business day from approval; your bank or wallet may add 1–2 additional days for final clearance.

All deposits and withdrawals are subject to verification checks. We reserve the right to request additional documentation (source-of-funds verification, proof of transaction, beneficiary confirmation) for any withdrawal. Frivolous or fraudulent withdrawal requests may result in account suspension and forfeiture of funds.

Game play and bonus terms on marbles

Our slot games, live-dealer tables, and sportsbook markets operate on certified random number generation (for slots and virtual games) or live outcomes (for sportsbook and live dealers). All results are independent and uninfluenced by previous outcomes. We do not manipulate results, and we do not guarantee any particular outcome or payout.

Bonus offers on marbles—including welcome bonuses, seasonal promotions (Idul Fitri, Idul Adha, Imlek, Nyepi), and tournament prizes—are subject to specific terms. We publish these terms clearly before you opt into any promotion. Bonuses typically carry wagering requirements, time limits, or game restrictions. We reserve the right to forfeit unused bonuses and any winnings derived from bonus play if the terms are not met.

We may cancel, suspend, or modify any bonus or promotion at our sole discretion. Bonus abuse—including collusion, fraud, or exploitation of system errors—will result in account closure and forfeiture of all funds on that account.

Dispute resolution and our customer support on marbles

If you believe there is an error in your account, a transaction has been processed incorrectly, or a game result is disputed, contact our support team within 30 days of the incident. We are available via in-app messaging and email during standard business hours (Monday–Friday, 9 a.m.–6 p.m. local time). We respond to support requests within 24 hours during business hours; weekend or after-hours requests are addressed on the next business day.

Our support team investigates disputes by reviewing game logs, transaction records, and system data. If we determine that an error occurred, we correct your account accordingly. If we determine that the result was accurate according to our game rules and certification, we inform you of this decision and the reasoning behind it. You may appeal our decision within 14 days by providing additional evidence or context.

Jurisdiction, liability, and our marbles policy on changes

Our services on marbles are available only where local law permits. Users are responsible for verifying that their access and use comply with their jurisdiction's applicable regulations. We do not offer our services in jurisdictions where online wagering is prohibited. Your use of marbles constitutes acceptance of these Terms and acknowledgement that you have verified your legal eligibility.

We may modify these Terms at any time. Changes take effect when we post them on our website or notify you via email. Your continued use of marbles after a change constitutes acceptance of the modified Terms. If you do not agree with a modification, you may close your account before the change takes effect.

We limit our liability for indirect, incidental, or consequential damages arising from your use of marbles. We are not liable for losses caused by your own negligence, unauthorized account access, or disputes with your bank or payment provider. If you have a complaint, you may escalate it to our compliance team; we will investigate and respond in writing within 30 days.