marbles Platform Privacy Notice
This page describes what we collect when you use marbles and how we keep that data protected. We at marbles are committed to transparent data handling and comply with applicable privacy regulations in supported jurisdictions. Your information helps us verify your identity, process your deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and provide customer support.
When you register on marbles, we collect personal data necessary for account opening, Know Your Customer (KYC) verification, and payment processing. We do not sell your data to third parties. We store your information securely and grant you access to, and the ability to correct, the data we hold about you.
Our services are available only where local law permits. Users are responsible for verifying that their access to marbles complies with their jurisdiction's applicable regulations.
Data we collect when you join marbles
We collect the following information when you open an account on marbles: your legal name, date of birth, email address, phone number, and residential address. We also collect your username and password (encrypted). During KYC verification, we request a government-issued ID (passport, driver's licence, or national identity card) and proof of residence (utility bill or recent bank statement). These documents are uploaded to our secure servers and reviewed by our compliance team within one business day.
We collect transaction data when you deposit or withdraw funds. This includes the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the status of the transaction. We retain this information for regulatory compliance and dispute resolution.
We also collect data about your activity on marbles: which games you access (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, or sportsbook markets), the time and duration of your sessions, and your account balance. This data helps us understand how our platform is used and to provide customer support. We do not use this data for marketing purposes without your consent.
How we protect and process your marbles data
We protect your data using industry-standard encryption (SSL/TLS) for data in transit and AES-256 encryption for data at rest. Our servers are located in secure data centres with restricted physical and digital access. We conduct regular security audits and maintain backup systems to ensure data availability and integrity.
We process your data to: verify your identity and prevent fraud; process your deposits and withdrawals; provide customer support; comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations; and investigate disputes. We do not process your data for automated decision-making or profiling.
We retain your data for as long as your marbles account is active, plus a further period for regulatory compliance and dispute resolution (typically up to seven years). You may request deletion of your account and associated data, subject to legal and compliance holds.
Third-party processors and your rights on marbles
We use third-party service providers to process payments, verify identity, and provide customer support. These processors include payment gateways (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification services (document scanning and facial recognition), and cloud hosting providers. All processors are bound by strict data-protection agreements and are prohibited from using your data for any purpose other than providing their service to us.
We may disclose your data to law enforcement or regulatory authorities if required by law or if we believe disclosure is necessary to protect the rights, safety, or property of marbles, our users, or the public. We will notify you of such requests unless legally prohibited from doing so.
Your privacy rights on marbles
- Right to access: request a copy of the data we hold about you
- Right to correct: update inaccurate or incomplete information
- Right to delete: request deletion of your account and data, subject to legal holds
- Right to object: opt out of non-essential data processing (e.g., marketing communications)
- Right to lodge a complaint: contact your local data-protection authority if you believe we have mishandled your data
Cookies and contact on marbles
Our website uses cookies to improve your experience. We use session cookies (temporary, cleared when you close your browser) to maintain your login and remember your preferences. We also use analytics cookies to understand how you navigate marbles, which helps us improve the platform. You can disable cookies in your browser settings, but some features may not function properly without them.
If you have questions about our privacy practices or wish to exercise your rights, contact our data-protection team at About us or via our support channels. We respond to data-subject requests within 30 days of receipt. For privacy complaints or concerns about our data handling, you may also escalate your case to the appropriate data-protection authority in your jurisdiction.
We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Your continued use of marbles after an update constitutes acceptance of the revised notice.